Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@sharppaws.com. Please do not ship items back without contacting us first — we will provide you with the correct return address and instructions based on your order. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at support@sharppaws.com.

Damages and issues: Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. We cannot accept returns on sale items or gift cards.

Exchanges: Return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period: If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason.

Refunds: We will notify you once we've received and inspected your return. If approved, you'll be refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@sharppaws.com.